Shipping Costs and Conditions of Carriage

Packages are shipped at our choice via UPS, FedEx, etc. Shipping costs also include handling and packaging costs.

Shipping costs are free for orders of an amount equal to or greater than €29. For orders of less than €29, shipping costs amount to €5.

We advise you to group your items in a single order. It is not possible for us to group two distinct orders placed separately, therefore shipping costs will be charged for each of them.

For countries outside the EU we take care of the customs declaration, so you will not have to pay any customs taxes.

Special attention is paid to fragile objects. The boxes are adequately large in size and your items will be well protected.

For any problem encountered, collect the package by placing "WRITTEN RESERVE" describing the reason directly on the courier's delivery document (Example: accepted with reservation for open package, sealed package, sealed with another tape not attributable to our company, missing package, for crushed necks, broken necks or torn cardboard, etc.).

We remind you that if you sign without contesting any obvious damage or obvious inconsistencies, you relieve the courier of any responsibility for damage that occurs during transport.

The purchased good, together with the related invoice, receipt or tax discount, is delivered by courier to the address specified by the Customer when ordering online. If you lose the sales document, you can request a copy in PDF format from customer service via e-mail.

Any specific needs or paid accessory services must be requested by the customer from our company before placing an order with the relevant payment.

In the event of non-delivery due to the absence of the recipient, at the address indicated in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender.